Complaints

Damage protocol - How to report damage to a shipment? Damage report is an indispensable document that allows you to file a claim related to damage or missing contents of the shipment. Below you will find key information on when and how to draft it.

When should a claim report be written?

• Upon receipt of shipment: If you notice damage to the package at the time of delivery, immediately inform the courier about it and write a protocol. This is the best way to protect your rights. In a situation where you do not have the opportunity to check the package with the courier, indicate this in the protocol by adding: "No possibility to check the package in the presence of the courier."
• Upon receipt of shipment: When the damage is not visible from the outside, and you notice it only after unpacking, complete the protocol as soon as possible. In the case of courier companies such as Geis and Geodis, it is necessary to call the courier to make a damage report. To do so, contact the hotline.

Deadline for writing the protocol The damage report should be written immediately upon discovery of damage. It's best to do it right away when you receive the shipment. However, if the damage is noticed later or you did not have the opportunity to write a report at the time of delivery of the package, you have a maximum of 7 days from the date of delivery on his application. (in accordance with the provisions of the Shipping Law) In addition, be sure to include photos of the damaged package or goods, as they can significantly affect the positive processing of the claim

What's next? Once you have made a report, send it to the following address: complaints@euroland.en together with photo documentation. Also keep a copy of all documents for yourself.

Download the damage report To make the claims process easier, below are links to damage protocols for various courier companies. Select the appropriate company to download the right document:

DHL

GEIS

GEODIS

DPD

UPS

RABEN

FEDEX

INPOST (online)

INPOST (pdf)